How can I pay?

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We provide many different payment methods in our E-Shop (some of which are country-specific). You may pay with American Express, VISA and MasterCard, as well as Paypal where ever you are.

If you have trouble with any of the different payment methods, please make sure you have entered all the required fields correctly.

Should you encounter a refusal of your credit card, please check the following:

• Is the card valid? Check the expiration date on the front of the card.
• Does the name of the card match the billing address you have provided?
• Does the card have credit? Contact your bank to make sure the limit is not exceeded.
• Is the three-digit security code (on the back of the card) and the password on the MasterCard correct?

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Is it safe to order online at GRANADA GALLERY?

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Yes, it is perfectly safe to place an order and make a payment on our website. All payment methods on granadagallery.com are provided by our payment provider Heidelpay and Hülleman & Strauss Online Services. All of the data is transmitted via SSL-encryption and credit card transactions can only be accepted through SET (Secure Electronic Transactions). This means that the sensitive information that we store (your name, address, password) can be transmitted securely within our system. The card-issuing bank checks the authenticity within the system and determines if the payment is to be charged to the card. Shopping at granadagallery.com is therefore highly secure and we take all necessary measures to prevent fraud.
We will not store any payment data that you submit; our third party payment provider handles this. Read more about under our Privacy Notice. The method of payment is entirely up to you. 

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When will I be charged?

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You will be charged as soon as you place your order on our website. A confirmation email will be sent to your email address with details about your order. Please save this email, as this is your confirmation. If you do not find the “Order Confirmation” email in your inbox, please check your spam and trash folders.
 

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How do I cancel my order?

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Please contact our GRANADA GALLERY E-Shop Team for any cancellation or changes to your order as soon as possible (am@granadagallery.com). We aim to ship all orders within a few hours from when you make the order, so should you decide to cancel later than that, it is possible that your order has already left GRANADA GALLERY on its way to your delivery address.

 

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